Return and Refund Policy
Thank you for shopping at Lola Soap.
Lola Soap only offers refunds to customers for qualifying purchases made through this Lola Soap Online Web store (https://lolasoap.com/shop) and as per our specific guidelines (See Below). Refunds, returns or other issues concerning purchases made from third party Retailers or Vendors should be directed to the specific Retailer or Vendor that sold you the product. For further information please contact us at info@lolaosap.com.
Returns
If you are not entirely satisfied with your purchase, we’re here to help. You have 30 days from the date of purchase to return your qualifying purchase(s) made through this Lola Soap Online Web store (https://lolasoap.com/shop) for a refund. To be eligible for a return, your item must be unused and in the same condition that you received it and returned in its’ original packaging. All items must be returned, at the customers expense. If the product your received is damaged or defected, please contact our customer service at +1-888-546-9704, and we will send you a return label at no charge.
Return Address
Lola Soap
20725 Prairie Street,
Los Angeles, CA 91311
Tel: +1-888-546-9704
Refunds
Once we receive your item, we will inspect it and notify you that we have received your returned item. If your return is approved, we will process the refund transaction in a timely fashion and you will receive credit to your account dependent on your card issuer’s policies.
Shipping
If you are not satisfied with our product and wish to return it, you will be responsible for paying for your own shipping costs for returning your item. All Shipping costs are nonrefundable.
If the product your received is damaged or defected, please contact our customer service at +1-888-546-9704, and we will send you a return label at no charge.
Contact Us
If you have any questions on how to return your item to us, Contact US
Lola Soap
20725 Prairie Street,
Los Angeles, CA 91311
Tel: +1-888-546-9704